Valerie Mertsock

Human Resources Generalist

2023

Member

2023

Our community aims to help solve the unique challenges People Ops professionals face in remote work environments. We provide resources, support, and a network of like-minded professionals to help tackle issues such as culture, communication, and engagement to create more effective and successful remote teams.

Owner

2008

- Sell pastry items at farmers market: plan menus, baking, packaging and labeling, marketing using MailChimp, and customer interaction. - Consult in developing successful retail businesses from the ground up: kitchen and menu design, equipment ordering, inventory management, establishing supplier contracts, hiring and training staff. - Competed in and won local charity events while mentoring teens. - Teach pastry classes to community through local library. - Organized silent auctions and provided desserts for annual library fundraising gala.

People Operations Specialist

2022 - 2023

- Lead recruiting efforts including job postings, sourcing, candidate vetting, and offer management - Assist department managers with employee onboarding, offboarding, as well as scaling and increasing headcount - Plan, coordinate and implement processes, policies, and surveys to support the organization's people compliance and strategy needs - Execute on standard administrative tasks, including drafting and maintaining benefits and policies - Introduce new tools and processes

People Operations Generalist

2021 - 2022

- Developed and owned onboarding processes, welcoming 50+ new employees in 6 months - Owned HR operations and payroll across fully remote company; managed state and tax compliance across 15+ states - Maintained quality and integrity of key people data and metrics ensuring a high degree of accuracy - Actively ensured the success of HRIS and Benefits migration from Gusto to BambooHR & Sequoia - Owned employee engagement and cross company events including semi annual in person and virtual offsites for 70+ with 95% employee approval - Managed vendor renewals and agreements to facilitate daily company operations - Assisted with reduction in force, offboarding 35 team members (self included) and ensuring smooth handoff of responsibilities

People Operations/Customer Support

2017 - 2020

- Administered health benefits for 25 remote employees - Ensured state and federal tax compliance - Organized remote and in person events, gifts, and celebrations - Managed onboarding and offboarding - Created and managed rotational on-call support program to balance success team workload and generate better service - Created policies for business operations resulting in reduction of refund and churn rates from over 20% each to 5% and 13%, respectively - Owned Customer Support

Operations Specialist

2015 - 2017

- Created and maintained documentation, expanding knowledge base - Led onboarding calls for dozens of new customers weekly - Participated in interview process for new Customer Support employees - Created and led onboarding and training to remotely support new hires worldwide