Tom Lanis
ICT Support Engineer
Halle, Flemish Region
Education
- H
- EB
Work Experience
2018
Onsite Engineer
2018
ICT-ondersteuningsspecialist
2018 - 2021
2024 - 2025
Ondersteuningstechnicus ICT
2024 - 2025
ICT Support Engineer for Employees and Visitors.
2023 - 2024
Costumer Support Specialist Biamp Hybrid
2023 - 2024
2021 - 2022
ICT-medewerker
2021 - 2022
Giving IT support to user in Dutch, French , Englisch Helping users with their IT requests Helping users with the rollout of new software Recovering data from personal drives Making appointments for field services Helping users with Teams, Skype, Sharepoint issues Installing printers remotely Resolving VPN issues on Windows and Mac Laptops Using Remote tools to connect to other windows clients.
2018 - 2021
IT-analist bedrijfsactiviteiten
2018 - 2021
Giving IT support in 3 languages. Connecting to Users PC for investigation. Assigning incident to 2nd - 3th line. Taking contact with costumers for follow up. Managing Daily mailboxes. Solving VPN connection issues. Connection to Xenapp Virtual Desktop sessions. Logging online based incidents.
2015 - 2017
Costumer Service Specialist
2015 - 2017
Giving support to costumers with telecom issues. Guiding costumers to different steps to analyze the problem. Making appointments with technicians. Taking contact with technicians on the road for technical updates. Helping users with questions about network connectivity. Taking contact with experts to serve all the clients needs. Follow up after technical incidents.
2013 - 2015
ICT-specialist
2013 - 2015
Giving support to users with little IT experiences. Taking control of PC ‘s on remote. Logging in on servers. Configuring access to shared Outlook mailboxes. Restoring user data. Taking contact with business managers about major incidents. (VIP Support) Creating interventions for technicians. Adding a short situation description. Taking contact with the users to verify if the issue has been solved.