Thomas Bates

Sr, Family Advocacy

2024

Patient Advocate

2021 - 2023

• Facilitates resolution of patient complaints and grievances for patients, families, and visitors to keep institution compliant with state and federal regulatory requirements. • Communicates with leadership and management to identify and discuss areas of concern, • Worked effectively with staff from all departments to coordinate resolutions. • Facilitated communication between patients and various departments and staff.

Patient Services Specialist I - UTMB Health Ear, Nose and Throat (ENT) Clinic

2017 - 2020

• Overseen of the daily operations of the department while assigning tasks. • Review patient registrations, verifying insurance. • Coordinate with equipment and process teams ensuring compliance with all protocols and maintain quality

Patient Service Coordinator

2014 - 2017

• Scheduled patient visits such as: physician appointments, diagnostic tests, procedures, and treatments • Communicated information regarding follow-up appointments, scheduling, prepayment, and financial counseling. • Schedules patient visits, physician appointments, diagnostic tests, procedures and treatments. • Educated patients on the numerous resources provided by the facility that was available for use at their convenience. • Prepares and maintains appointment templates and/or patient records. • Reviews and reconciles patient charge documents and collects payments in accordance with established departmental processes and guidelines. • Assisted with conflicts resolution between various parties (patients, hospital staff or family members

full athletic scholarship Play Football from 2009-2013

2009 - 2013

• Received full athletic scholarship Play Football from 2009-2013 • Devoted 20-30 hours per week to athletics, including weight training, skill work, practice, conditioning, and meetings while carrying a full academic course load • Mentored incoming student-athletes and involved in the recruiting process. • Gained valuable leadership and team building experience • Donor Relations – Corbin J Robertson Endowment Dinner, Cougar Pride Thank-A-Thon, Houston Football Athletics Luncheon • 3 Year Letter Winner