Tariq Beckford
IT Specialist
Bronx, New York
Skills
Education
Work Experience
IT Apprentice
2018
• Provide technical support in-person, over the phone, and remotely, utilizing the help desk system • to track and document issues and their resolution • Provision, install, troubleshoot, upgrade, and repair hardware (PC desktops and laptops), software, peripheral components (keyboards, mice, etc.), and mobile devices • Create, manage, and support user accounts and email in boxes • Install and support network printers and copiers • Install and support desktop phones and customer telephony needs • Troubleshoot remote access issues • Order and maintain stock of IT equipment, supplies, and consumables • Create and maintain user and technical documentation, including IT knowledge-base and inventories • Coordinate with outside vendors as required to troubleshoot and solve hardware, software, or network issues
2016 - 2018
Cashier
2016 - 2018
Support customers with top notch service during the busiest hours. While working in a fast pace environment while keeping track of restocking utilities. Also had a management role in closing the store and full control of shifts to make sure all task are completed for the next day.
2015 - 2015
Marketing Intern
2015 - 2015
Assisted busy office administrative tasks such as answer phone calls, student outreach, and organize excel files. Also created and administrated a survey for 70+ students to develop a better environment for current and incoming students. Managed social media such as Facebook and Instagram and implemented a strategy to increase traffic to site.
2014 - 2015
Tutor
2014 - 2015
Assisted elementary students in the development of reading skills and enjoyment 2x a week. Providing 1-on-1 support to teach necessary skills to become efficient readers. Engaged in meaningful discussion to develop stronger comprehension skills.