Matteo Gamba

Head of Product - Global Payments & Fraud

2023

• Fully revamped fraud systems & operations, enabling pre-auth risk assessment, adding new friction mechanisms, and implementing a multi-vendor setup, ultimately reducing the Total Cost of Fraud by over $16M/year and increasing the fraud approval rate to >99% • Led a full payments stack replatforming (frontend, backend, data), boosting issuer authorization rates to >98.5% consistently • Supported the design & launch of an in-house US loyalty & rewards program, boosting customer retention and reducing acquisition costs • Defined and executed the product/partnership vision and strategy for both Payments & Fraud (up to ~$14B P&L), while outing the org structure, hiring, and execution plans for 6 product teams (product, eng, UX, QA, BI)

Group Product Manager – Payments

2018 - 2022

• Relationship management with key partners (e.g. Stripe, PayPal, Klarna, Afterpay), including the renegotiation of key contracts and the definition of the volume allocation strategy that resulted in a 45% merchant fees reduction and >$15M/year bottom line savings • Defined the strategy to reduce bad debt write-off by >85%, generating >$40M/year in bottom line savings • Led the in-house technical & product design, implementation, and adoption of a payments orchestration layer, unifying end-to-end processing and UX across all sales channels (web, app, phone, retail) • Oversaw key strategic projects: multi-PSP setup; multiple third-party integrations; BNPL international adoption; 3DS & PSD2 readiness; e-money & wallet capabilities; omnichannel & retail POS; Open Banking; PINless debit routing; Network Tokens adoption

Senior Product Manager - Payments UX & Internationalization

2017 - 2018

Led product management for 2 teams, with global coverage for all websites and apps: • Payments 💳 - frontend & UX, new integrations, stability & performance, PCI compliance, fraud, vendor management • Internationalization platform (i18n) 🌐 - translations tools & processes, multi-lingual site configurations, localization settings

Senior Product Manager - International Stores (DE, UK, CA)

2016 - 2017

Oversaw the product/UX strategy for the storefront international team (websites & apps) • Translation of local user needs into new product features • Development of key strategic projects for international markets • Localized payments strategy • Feature parity among international stores (CA, UK, DE) and the US

European Advisory Board (EAB) Member

2023

The Merchant Risk Council is the leading global trade association for eCommerce fraud and payments professionals. As a member of the European Advisory Board I advise on the direction of the organization in Europe, which currently supports over 450 member companies in over 30 countries.

Advisory Board Member

2022

Blogger

2015 - 2017

allaboutairbnb.blog is a personal blog reporting on Airbnb-related news to a growing community of hosts, guests & industry experts. Topics covered: product & UX updates, new features, A/B tests, marketing, brand & growth strategies.

Senior Product Manager - Growth

2015 - 2016

Product & UX for the growth and marketing teams, focused on increasing the customer base through the exploration of new acquisition & retention channels (referral programs, SEO, social, PPC, affiliate, mobile apps…). Roadmap planning, KPI definition and measurement, features' specifications, launch plan & iterations.

Product & UX Advisor - Mobile App

2014 - 2014

Consulting work to launch Tippn, a brand new iOS mobile app that redefines the football betting experience, introducing simple gamified mechanics to engage and entertain users.

Head of Product

2013 - 2014

Strategy, roadmap planning, and day-to-day execution to build a B2B2C SaaS platform allowing digital creators to publish & sell courses online.

Wimdu - Product Manager

2012 - 2013

Roadmap prioritization, KPI measurement, and new features planning for: • Marketing & Growth departments (SEO & social media on-site optimization, new CRM system) • Content team (tools and processes) • Operations and Customer Support (NPS & CSAT evaluation, internal/external reviews) • A/B testing and CRO, user testing and interviews, UX/UI enhancements

Wimdu - Head of CRM, Social & Growth

2011 - 2012

Led the teams responsible for CRM, email marketing, organic/paid social media, and brand reputation management.

Wimdu - Business Development & Online Marketing

2011 - 2011

Working in a fast-paced, highly entrepreneurial environment to develop and grow the business from its very inception. • Online Marketing (multi-channels) for the Italian market • Product specifications, QA, and localization of the Italian website • Support to the sales team (hosts acquisition, onboarding, and retention) • Management of commercial partners

Risk Management Intern

2010 - 2010

3 months internship, focused on defining the key initiatives needed to reduce the increased risk that followed the introduction of a class action legislation in Italy.

GatorNest program

2009 - 2009

Strategic consulting to help the company discover new market opportunities for the BidExpress product. Activity carried out as part of the GatorNest project, promoted by the University of Florida.