LK

Lena Klassen

Tech Leader | Passionate About People, Innovative Solutions & Business Strategy

United States

Skills

Project Management
Process Improvement
Windows Server
Technical Support
Troubleshooting
Customer Service
Team Building
Management
Project Planning
Microsoft Office
Active Directory
Data Backup Solutions
Microsoft Excel
Budgets
Financial Analysis
Strategic Planning
Forecasting
Strategy
Budgeting
Business Process Improvement

Education

Work Experience

MV
Madrona Venture Group

2022

  • IT Systems Analyst

    2022

MV
Madrona Venture Group

2016 - 2018

  • IT Systems Analyst

    2016 - 2018

Legumex Walker Canada Inc.

2012 - 2014

  • Server Manager

    2012 - 2014

    - Deployed and administered multiple servers at various sites - Identified, designed, and implemented a data backup and disaster recovery strategy - Designed and implemented videoconferencing platform that decreased management travel time and costs - Supported end users with a wide range of technical issues with Microsoft Office products, printing, VPN connections, peripherals, etc. - Worked closely with employees at all levels in the company including the CEO, CFO, Business Managers, and Administrative Assistants - Remotely supported users in a variety of locations and environments/languages including setting up Outlook and troubleshooting Outlook issues for users in China