Kevin Kaplan

Enterprise Customer Success Manager

2025

BL.INK was acquired by Loftware in April 2025. Expanding my role as an Enterprise Customer Success Manager, working across business lines globally. Onboarding and account management responsibilities. Integrating BL.INK's application across Loftware's existing install base.

Customer Success Manager - Enterprise

2023 - 2025

Customer relations. Renewals. Account Management. Partner Management. API integrations. Global deployments. Social media. Onboarding. Training. Upsell. Compliance.

Manager, Implementation Services

2022 - 2023

Helped hire and manage a team of five implementation coordinators. Developed onboarding program through several iterations, managed escalations and helped reduce churn.

Implementation Coordinator

2022 - 2022

Senior Enterprise Implementation Manager

2021 - 2021

Enterprise Onboarding Specialist

2019 - 2021

Customer Success Specialist

2019 - 2019

Regional Business Development - Austin

2018 - 2020

Compound is reimagining the way the world invests in urban residential real estate — one apartment at a time... company acquired by Republic in June 2020.

Partner

2014 - 2016

Silicon Hills Wealth Management is an Austin, Texas based investment and financial advisory firm focused on providing a complete portfolio of services to help clients manage their financial lives.

Contributing Writer

2015 - 2015

Contributed articles to Building Wealth: Professional financial advisers share fresh insights and best practices for working with clients to build and protect wealth.

Financial Professional

2012 - 2014

Global Services

2002 - 2012

Project Manager and Service Delivery Manager

Owner/Director at Lake Austin Fine Arts

1999 - 2002

Fine Art photography gallery I built and managed in Austin, Texas. Represented top tier artists like William Wegman, Joel Sternfeld, Mark Seliger, Neil Leifer and Julius Shulman among others. Winner of Austin Critics Table award.