Karen Peacock Peacock

Board Member

2019

Compensation & Talent Committee Member, Compensation Committee Chairperson Product & Technology working group

Limited Partner

2019

Operator Collective is a venture fund of expert LPs, bringing together 200+ exceptional tech executives from diverse backgrounds to invest in the next generation of enterprise technology

Board Advisor

2022 - 2023

Chief Executive Officer

2020 - 2022

Intercom is an AI-powered customer service platform with integrated marketing automation serving over 25,000 companies globally, including Amazon, Microsoft, Facebook and Atlassian. Backed by Kleiner Perkins, Bessemer, Index, Social Capital and ICONIQ. Grew revenue by over 5x in 5 years while also turning the company profitable. Named one of the best private cloud companies by Forbes in their Cloud 100 for the last 6 years in a row. Named one of the best places to work by Inc. Magazine and one of the 100 best places for innovators to work by Fast Company.

Chief Operating Officer

2017 - 2020

Responsible for all revenue and commercial aspects of the business including all Sales, Marketing, Support, Customer Success, Business Development, Analytics & Data Science and Legal. Co-led Series D financing in 2018, raising $120M at a value of $1.275B led by Kleiner Perkins.

SVP Small Business, General Manager, other leadership roles

2009 - 2017

Karen was the SVP of Intuit's largest business, responsible for $3B in revenue globally and leading a publicly reported division. She and her team grew the business from $400M to $3B in revenue and accelerated cloud revenue and customer growth to over 40% annually at multi-billion dollar scale, building one of the world's largest SaaS businesses. Highlights: SVP Small Business Led all of Intuit’s small business products and services globally, a $3B business including QuickBooks, Accounting, Payments, and Payroll -  Grew QuickBooks SaaS revenue 40% annually -  Accelerated customer growth to >40% annual growth, 2M cloud customers, 5M total customers -  Expanded globally, built local teams, launched products and grew businesses in 6 new countries -  Responsible for moving >$300B in transaction volume annually through payments & payroll services -  Doubled electronic invoicing and payments in one year -  Cut payments risk losses in half and grew QuickBooks online payments customers by 45% VP / General Manager General Manager of Intuit’s $800M Employee Management Solutions Division. P&L responsibility for this publicly reported division of Intuit. Responsible for US and global payroll services, workers' compensation, and HR products. -  Doubled prior rate of organic growth, accelerating revenue to $800M while expanding margins     -  Launched 2 major new products which grew to $20M in the first two years -  Built the cloud customer base, bringing in 200K new users -  Globalized, expanding beyond the US to launch in 3 new countries   -  Led two international acquisitions Head of Marketing and Product Management - Led marketing & product for payroll & employee mgmt for 1.3M businesses, paying 1 in 12 Americans -  Delivered highest rate of new user growth in division history, doubling prior growth record -  Tripled the ROI on marketing programs - Received CEO Award for Excellence in Leadership, given to ~6 people out of 8,000 employees

Board Member

2015 - 2017

Award-winning startup cloud and iPad Point of Sale solution for single and multi-location businesses. Backed by Welsh Carson Anderson & Stowe. Non-voting member per Intuit policy.

Head of Product Management for QuickBooks

2002 - 2008

Led Product Management for QuickBooks, the industry leading small business financial management solution. Successfully fought off Microsoft's entry into the space with Microsoft Small Business Accounting. Drove major product overhaul, resulting in "the best upgrade in years" (CNET) and 5 stars from PC Magazine. Delivered the highest revenue growth in prior 7 years. Developed and brought to market multiple new products from concept to launch. New products generated >$10M in year 1 revenue and won awards from Small Business Computing.

Director of Product Management

2000 - 2002

Led Product Management for SaaS enterprise software startup funded by Benchmark Capital. Reported to CEO and part of the executive leadership team. Customers included Microsoft, HP, Samsung, British Telecom, Charles Schwab, and FedEx. Company was acquired by Click Commerce.

Project Leader

1994 - 2000

Led project teams on strategy engagements from 1994-1996 and 1998-2000. Focused on technology, consumer and financial services. Promoted twice and consistently ranked in top 10% of peers.

Associate Product Manager

1997 - 1997