DT

Des Traynor

Co-Founder of Intercom

Dublin, County Dublin

Skills

User Experience
User Interface Design
Product Strategy
Creative Writing
Writing
Presenter
Public Speaking
Speaking Engagements
Blogging
Usability Testing
Interaction Design
Metrics
User Interface
Analytics
Product Management
Web Development
HTML
Content Strategy
Web Design
Information Architecture

Education

Work Experience

I
Intercom

2011

  • Co-Founder

    2011

    Intercom is a AI-First Customer Service platform. Our flagship product Fin automatically resolves 50%+ of your support volume (often a lot higher!). Unlike all the nonsense you've seen from others, this thing actually works. Go to http://intercom.com/fin/gallery to see thousands of customers gush over a product that has resolved 15,000,000 answers automatically (and growing fast) At Intercom I lead R&D, am a board member, and often fill in gaps in other areas around the company, as you do.

Contrast

2008 - 2011

  • User Experience Lead

    2008 - 2011

    Contrast is a small web application development agency. My role in Contrast is to design user experiences for web applications, both our own applications and the work we do for clients. As Contrast is a small agency I tend to take on the role of UX Lead, Project Manager, Clients relations, etc.

NC
National College of Ireland

2009 - 2010

  • Lecturer in User Experience Design

    2009 - 2010

    I was an associate faculty member with NCI. My remit there included lecturing modules on User Experience in the Masters Course on Emerging Web Technologies, and also filling in other basic lecturing needs, (e.g. cs101 etc)

iC
iQ Content

2007 - 2008

  • Senior Usability Analyst

    2007 - 2008

    I worked as a Usability Analyst for iQ Content. My work there ranged from interface design consultancy to report writing, training, speaking at events etc. At iQ I was design lead for several large projects, for large businesses and government agencies.

NM
NUI Maynooth

2003 - 2007

  • Lecturer / Research Assistant

    2003 - 2007

    Whilst undertaking my PhD, I also lecture courses on Web Development, GUI Design with Java, Algorithms and Data Structures and CS1 ~ Introduction to Programming. I work closely with other research groups in the CS Dept to guarantee a wide berth of knowledge about all areas of Computer Science, and perform contract based research occasionally.

NM
NUI Maynooth

2002 - 2002

  • Software Developer

    2002 - 2002

    As part of internal work placement I designed and developed a new front-end to the Java Compiler in an attempt to offer 1st year students an easier experience for their first compilation efforts. The compiler was written using Java + JSP and provided a web based front end to the IBM Jikes Compiler. This tool was used for 2 years before being replaced with a custom version of Gel, an educational IDE.